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Careers / Delivery

Forward Deployed Engineer

Remote · Full-time

This is the core delivery role at Upper Plain. You are not a ticket-taker sitting far from the work. You join the people who run dispatch, sales, clinics, or the plant floor, map what already exists, and build the missing layer. You use AI to move faster, and you put AI into the workflow where it removes real work.

What you will do

  • Sit with operators, watch the work, and write down the systems, handoffs, and exceptions that actually run the week.
  • Keep useful CRMs, ERPs, accounting tools, and databases in place. Connect them before you replace them.
  • Ship a first working slice in weeks: a board, a portal, an intake flow, a report, or an agent that prepares work for a person to review.
  • Build and wire automations: document intake, record updates, exception flags, follow-up drafts, and cross-system sync.
  • Deploy, watch production, fix what breaks, and take the next item on the request list.
  • Leave the client with something they use every day, not a demo that dies after the workshop.

What you bring

  • Hands-on experience building production web systems: APIs, data models, auth, and interfaces people actually click.
  • Time spent inside messy real systems: spreadsheets, inboxes, CRMs, ERPs, or industry software, not only greenfield apps.
  • Comfort reading a workflow, naming the bottleneck, and choosing keep, connect, extend, or replace.
  • The habit of using AI tools to write, review, debug, and document, then checking the result yourself.
  • Clear writing. You can explain a system to a founder without a diagram full of jargon.

AI-first, in practice

  • You already use models, agents, and coding assistants as part of how you ship, not as a side experiment.
  • You can design a reviewable AI step in a business process: intake, summary, classification, draft, or alert, with a person still in control.
  • You know the difference between a chatbot bolted onto a page and an agent that updates the system of record.

Apply

Mail career@upperplain.com. Put “Forward Deployed Engineer” in the subject. Include a short note on systems you have used and built, plus links to work you can show.

Stop making your business fit the software.

Keep what works. Connect it. Build and automate what is missing. We manage the technology while you grow the business.