Question 1

What does the Build plan include?

Accepted Answer

One platform and one priority in development at a time. You can keep a longer request list and change its order whenever the business changes. After the first useful release, most Build partnerships deliver about one or two meaningful updates each month. Hosting, monitoring, maintenance, and support are included.

Question 2

Do we have to replace our current systems?

Accepted Answer

No. We start by understanding the CRM, ERP, accounting tools, databases, and spreadsheets your team already relies on. Systems that work can stay. We connect or extend them, then replace a tool only when that is safer and more valuable than keeping it. We will also tell you when an existing product already solves the problem.

Question 3

How could AI help our business?

Accepted Answer

We look for repetitive work that involves reading, writing, checking, or deciding what happens next. AI can help process emails and documents, update records, prepare quotes or reports, flag unusual cases, and suggest the next action. We design important decisions so a person can review and approve them.

Question 4

How does the request list work?

Accepted Answer

We set up a shared list in the first week. You add business needs in plain language and move the most important one to the top. We break larger requests into useful releases and work on one at a time on Build. You do not need to write technical specifications.

Question 5

When will we see working software?

Accepted Answer

Most first releases are usable within a few weeks, depending on the systems and data they need to connect to. You receive a private test link early so your team can react to real software before it goes live.

Question 6

Who owns the software and the data?

Accepted Answer

Your data is always yours and can be exported. We host and operate the code while you are subscribed, which is part of the monthly service. A source-code buyout is available if you want to take over the software. If you leave, we provide a data export and an agreed transition window.

Question 7

What happens after launch?

Accepted Answer

We keep the software running, secure, and current. You can continue adding workflows, system connections, reports, automation, and AI as the business changes. The same team that built the platform remains responsible for it.

Question 8

What about security, uptime, and third-party costs?

Accepted Answer

Encryption in transit and at rest, daily backups, monitoring, and security updates are included. We do not claim FedRAMP or SOC 2 certification on this site. Usage charges from services such as SMS, maps, payment processing, or AI models are billed separately at cost.

Question 9

Is there a contract?

Accepted Answer

Build has a three-month minimum so there is enough time to understand the work and deliver a useful first release. After that, the service continues month to month.

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Harbor & Lane

Stop making your business fit the software.